Updated: January 14, 2025

Important Notice Regarding Text Messaging Data

Indian Country Legal Services Inc. (“we,” “us,” or “our”) does not share customer opt-in information — including phone numbers and consent records — with affiliates or third parties for marketing, promotional, or unrelated purposes. All text messaging opt-in data is kept strictly confidential.

1. Information We Collect

Personal Information

Name, email address, phone number, physical address

Payment information when you make a purchase or request a service

Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

IP address, browser type, device information

Website usage patterns and analytics

Cookies and similar technologies

Customer Communication

Records of inquiries and service requests

Appointment details and preferences

Service history and feedback

2. How We Use Your Information

We use collected data for:

Providing and improving our services

Processing transactions and appointments

Communicating with you about your inquiries and appointments

Enhancing website functionality and user experience

Ensuring security and fraud prevention

Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent

You will only receive messages if you have explicitly opted in.

We maintain timestamped records of all opt-in actions.

We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

Opt-Out Instructions

Reply STOP to cancel SMS notifications at any time.

You will receive a final confirmation message, and no further messages will be sent unless you re‑opt in.

All opt-out requests are processed within 24 hours.

Message Frequency & Content

Message frequency varies based on your appointments and interactions.

Messages will be directly related to the services you request.

We do not send promotional content without specific consent.

Help & Support

Reply HELP for assistance or contact us at [email protected] or call (602) 780‑0440.

Customer support is available during regular business hours Monday - Friday from 8:00am - 5:00pm (MST)

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers

Third-party vendors assisting in scheduling, payment processing, or message delivery

SMS aggregators and carriers solely for delivering messages you’ve consented to receive

All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance

When required by law, legal process, or government request

Business Transfers

In the event of a merger or acquisition, consistent privacy protections apply

5. Data Security

We implement reasonable safeguards to protect your information, including:

Encryption of sensitive data in transit and at rest

Secure authentication and access controls

Regular security audits and updates

Employee training on privacy and data protection

Breach notification protocols in accordance with applicable laws

Secure backup systems and disaster recovery procedures

6. Cookies & Tracking Technologies

We use cookies to:

Analyze site traffic and user behavior

Remember your preferences

Improve website functionality and user experience

Measure the effectiveness of our services

You can control cookies via your browser settings; disabling them may affect functionality.

7. Your Rights & Choices

You have the right to:

Access, update, or delete your personal information

Opt-out of marketing emails by clicking “unsubscribe”

Opt-out of SMS messages by replying STOP

Request details on how we process your data

Withdraw consent at any time

File a complaint with a supervisory authority if you believe your rights have been violated

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies. This policy applies only to information collected by Indian Country Legal Services Inc.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. Significant changes will be communicated via email or website notice.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Indian Country Legal Services Inc.
Phone: (602) 780‑0440
Email: [email protected]
Website: https://indiancountrylegal.com

By using our website and services, you consent to this Privacy Policy.